Support

How does photo analysis work?

KetoSnap uses Google's Gemini AI to analyze your food photos. Simply take a photo of your meal, and our AI will identify the food items and estimate the nutritional content including carbs, protein, fat, and calories. The AI also provides a keto score (1-10) to help you understand how keto-friendly the food is.

How accurate is the macro tracking?

AI-based food analysis provides estimates based on visual recognition. For best results, take clear photos with good lighting and include all items in the frame. For precise tracking, you can manually adjust the values after analysis or use the manual entry feature. Accuracy improves with standard portion sizes and clearly visible food items.

Is my data secure?

Yes. Your food logs and profile data are stored locally on your device. Photos sent for analysis are processed in real-time by Google's Gemini AI and are not stored on our servers. We take your privacy seriously — see our Privacy Policy for full details.

What keto profiles are available?

How do I cancel my subscription?

Can I restore my purchases on a new device?

Yes! If you've purchased a subscription, you can restore it on any device signed in with the same Apple ID. Go to the app's settings or subscription screen and tap "Restore Purchases".

How do I delete my data?

You can delete individual food entries by swiping left on them in your food log. To delete all data, you can uninstall the app from your device. Since data is stored locally, uninstalling the app removes all your food logs and profile data.

Why isn't the AI recognizing my food correctly?

Does KetoSnap work offline?

The app requires an internet connection for photo analysis (AI features). However, you can view your existing food logs, add foods from your favorites/recent items, and use manual entry without an internet connection.

How does AI workout logging work?

Plates uses Firebase Vertex AI to generate personalized workout plans. Describe your goals, available equipment, and experience level, and the AI creates a structured program tailored to you. You can also log exercises manually by typing or dictating.

Does Plates sync with Apple Health?

Yes! With your permission, Plates reads and writes workout data to Apple Health (HealthKit). Your completed workouts are automatically saved to Health, and your data stays on your device and in your iCloud Health data.

How does iCloud sync work?

Plates uses Apple's CloudKit to sync your workout data across all your Apple devices. As long as you're signed into the same iCloud account, your exercises, history, and programs stay in sync automatically.

Is Plates really free?

Yes! Plates is completely free with no ads, no subscriptions, and no in-app purchases. All features are available to every user.

Does Plates work offline?

Yes. You can log workouts, view your history, and use the plate calculator without an internet connection. AI workout generation requires an internet connection, but all other features work fully offline.

How does the plate calculator work?

Enter your target weight and the plate calculator instantly shows which plates to load on each side of the bar. It supports standard and Olympic plates, and you can customize the bar weight and available plate inventory.

How do I delete my workout data?

You can delete individual workouts from your history. To delete all data, uninstall the app — since data is stored locally and in your iCloud, removing the app clears local data. To also remove iCloud data, go to Settings > Apple ID > iCloud > Manage Storage.

How does AI mushroom identification work?

Take a photo of a mushroom and Mushroom Hunter sends it to Google Gemini AI for analysis. The AI returns up to 3 species matches with confidence scores, edibility rating, identifying features, habitat notes, and toxic look-alikes. You can add multiple photos and answer follow-up questions to refine the identification.

Is it safe to eat mushrooms identified by the app?

No — never eat wild mushrooms based solely on any app identification. AI identification is for educational purposes only and is not a substitute for expert identification. Always consult an experienced mycologist before consuming any wild mushroom. The app includes prominent safety warnings on every identification.

Does Mushroom Hunter work offline?

Yes. You can photograph mushrooms and save them to your journal without an internet connection. The AI identification requires a connection, but you can analyze saved photos later when you're back online. Your journal, map, and species collection are always accessible offline.

How many free scans do I get?

Free users get 2 AI mushroom scans per day. Mushroom Hunter Pro ($2.99/week with a 3-day free trial, or $19.99/year) unlocks unlimited scans, the ability to add custom foraging pins to the map, year-over-year comparison, and access to the full species catalog. Badges and milestones are available to all users.

Does my data sync across devices?

Yes. Mushroom Hunter uses Apple iCloud (CloudKit) to sync your journal, map pins, and species collection across all your Apple devices. Your data is stored locally and in your private iCloud account — never on our servers.

How do I delete my data?

You can delete individual journal entries by swiping or using the delete option. To delete all data, uninstall the app. Since data syncs via iCloud, to also remove cloud data go to Settings > Apple ID > iCloud > Manage Storage.

What is Nova Fast?

Nova Fast is an intermittent fasting tracker with real-time biological phase tracking. It monitors 7 phases your body goes through during a fast — from glucose burning to ketosis, autophagy, and cellular repair. It also includes water tracking, a fasting journal, body measurements, home screen widgets, and an XP gamification system with levels and badges.

How does biological phase tracking work?

As you fast, Nova Fast displays which biological phase you are in based on your elapsed fasting time. Phases include anabolic, glycogen depletion, fat burning, ketosis, autophagy, growth hormone boost, and immune regeneration. These phases are based on general scientific understanding of metabolic changes and are for informational purposes only — individual results vary. Consult a healthcare professional before starting any fasting regimen.

Which fasting protocols are supported?

Is my fasting data secure?

Yes. All your data — fasting sessions, water intake, journal entries, body measurements, and gamification progress — is stored locally on your device using Apple's SwiftData framework. No data is sent to external servers. See our Privacy Policy for full details.

Does Nova Fast work offline?

Yes, completely. Since all data is stored locally on your device, every feature works without an internet connection.

Does Nova Fast have widgets?

Yes. Nova Fast includes home screen and lock screen widgets that show your current fasting timer, biological phase, and streak at a glance — without opening the app.

How do I delete my data?

You can delete individual fasting sessions, journal entries, or measurements within the app. To delete all data, uninstall the app — since all data is stored locally, uninstalling removes everything.

What is RayDay?

RayDay is a vitamin D and UV sun exposure tracker. It uses NOAA solar position algorithms to calculate your daily D-Window — the time range when UVB rays are strong enough for vitamin D synthesis. It tracks your IU production in real-time during sun sessions, factoring in skin type, clothing, SPF, weather, altitude, and surface albedo.

How does vitamin D tracking work?

Start a sun session and RayDay calculates your vitamin D (IU) production every second using Holick's Rule. It factors in your Fitzpatrick skin type, exposed body area, sun angle, cloud cover, UV index, altitude, SPF level, and surface albedo (snow, sand, grass) to give you a personalized estimate.

What is a D-Window?

The D-Window is the daily time range when the sun is above 35° altitude — the minimum angle for UVB rays to penetrate the atmosphere and trigger vitamin D production. Below this angle, the atmosphere filters out UVB regardless of how long you're outside. RayDay calculates this for your exact location using NOAA algorithms.

Is my data secure in RayDay?

Yes. All your data — sun sessions, badges, and settings — is stored locally on your device using Apple's SwiftData framework. No personal data is sent to external servers. See our Privacy Policy for full details.

Does RayDay work offline?

Solar calculations work offline using NOAA algorithms. Weather data (cloud cover, UV index) requires a connection for the most accurate estimates, but the app functions without it using solar position alone.

Is RayDay a medical device?

No. RayDay is for informational and educational purposes only. Vitamin D estimates are based on published scientific models but individual results vary. Always consult a healthcare professional for medical advice about vitamin D supplementation and sun exposure.

How do I delete my data?

You can delete individual sun sessions from your history. To delete all data, uninstall the app — since all data is stored locally, uninstalling removes everything.